Refund and Return Policy

Return eligibility depends on the product condition, delivery date, manufacturer restrictions, and the return information shown during purchase. Contact us before sending any item back. Unauthorized returns may be refused.

Return requirements

Items should generally be unused, complete, and returned with original packaging, accessories, manuals, and proof of purchase. Consumables, opened ink or toner, customized items, clearance items, and activated digital products may be non-returnable where permitted by law.

Damaged or incorrect orders

Notify us promptly with photographs and order details if an item arrives damaged, defective, incomplete, or incorrect. Approved refunds are returned to the original payment method; bank processing times vary.

Any specific return window or restocking charge shown on the product or checkout page forms part of this policy.

Your Legal Business Name
Western Ave, Park Ridge, IL 60068, United States
Phone: +1 (844) 449-1609
Email: Info@getonesolution.com
Hours: Monday–Friday, 9:00 AM–6:00 PM